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Store Policy

At MTGO Academy, our goal is to take care of our customers, and your satisfaction is very important to us. If you have questions or need clarification on the order process or other store related issues please contact us under store[at]mtgoacademy[dot]com and we will try to assist you as quickly as possible.

 

Any orders below $4.99 will incur an additional $0.70 fee to cover PayPal-related fees. If you would like to avoid this fee, just return to shopping and add additional products to bring your total to $4.99 or above!

 

PayPal Verification

 

We ask for patrons with large orders or with multiple orders to have their PayPal verified for both of our mutual protection. You can read about PayPal verification here. We reserve the right to cancel and refund orders of accounts that are not verified.

 

Digital Products

 

Almost all of our products are currently digital products for the game Magic: The Gathering Online by Wizards of the Coast. They are not physical paper products unless specifically clarified to be such, so you will need an MTGO account to receive and enjoy what you've ordered. Information for starting a Magic Online account can be found on our tutorials page and on the official Magic Online website.

 

Chat Confirmation of Digital Orders

 

To maintain proper logs of all trades, we require chat confirmation of intent to pick up any order. Our deliverers will not deliver your order if you do not interact with them in chat to let them know the order that you wish to receive. Sorry for any inconvenience.

 

 

Ordering More Than a Playset of a Particular Card

 

Please contact us at store[at]mtgoacademy[dot]com or in-game before ordering more than 4x of a single card name (except basic lands, Shadowborn Apostle or Relentless Rats). All our products are available in limited quantities, and we reserve the right to cancel an order if we assume abusive behavior for any reason.

 

Returns & Cancellations

 

We reserve the right to cancel and refund orders for any reason. Products that are mispriced and do not reflect the actual current market value of the product will be delivered at our own discretion.

 

A customer may cancel an order at any time before delivery (or shipping in the case of physical items), and its cost will be refunded. MTGO Academy does not offer returns on digital products. Physical items may be returned within 7 days of receipt if they are still sealed, and the cost of shipping will be deducted from the refund.

 

All of the design, content, graphics, and writing on this website is property of MTGO Academy, LLC or Hasbro Inc. and may not be copied, reproduced, distributed or otherwise shared without explicit permission by the copyright holder. All outbound links found in our store or general website are for your general information and MTGO Academy, LLC does not endorse nor support the linked websites. We have no control over their content.

 

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-gamezombie