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Delivery Information

Thank you for your order!

 

For questions, please email us at store[at]mtgoacademy[dot]com, or contact "Academy_OnlineStore" or "Academy_OnlineStore2" within the Magic Online program.

 

Currently, almost all of our products are digital products for the game Magic: The Gathering Online by Wizards of the Coast. They are NOT physical, paper products unless specifically stated otherwise, so you will need a Magic: The Gathering Online account in order to receive and enjoy what you've ordered from us. Information for starting a Magic Online account can be found on our tutorials page and on the official Magic Online website.

 

Digital Pickup

 

Please note that our in-game accounts are staffed by individual humans and are NOT automated trade bots. Please message them and wait for instructions prior to opening a trade with them.

 

To receive your ordered product, please log into the Magic: The Gathering Online program using the Magic Online account that you specified in your order, and contact the account "Academy_OnlineStore" or the account "Academy_OnlineStore2" during our listed Store Hours. (A good way to contact a Magic Online account is by adding that account to your buddy list. Just copy the following into any chat window in Magic Online: "/addbuddy Academy_OnlineStore") If it is currently before or after store delivery hours, please check when a convenient time during our delivery hours would be, then make plans to log online and message one of the above Magic Online accounts at that time.

 

To maintain proper logs of all trades, we require a confirmation within Magic Online chat of your intent to pick up any order. Our delivery personnel will NOT deliver your order if you do not contact them in chat first to let them know that you are ready to receive your order. Sorry for any inconvenience.

 

Also, please note that it could take some time before we are able to deliver your product (either due to the size of your order or the number of other deliveries taking place). Also, be prepared to trade for all the items you ordered through the Magic Online trading interface. Right now, the Magic Online program limits each trade to a maximum of 400 items, so orders for more than 400 items (including some of our bundle packs) will require multiple trades. Thank you for your patience!

 

Paper Shipping

 

If you are ordering a paper Magic item from us, items will be shipped via USPS Priority. A $4.99 handling and packaging fee will be added to any paper order.

 

Orders will be shipped within 48 hours of purchase if made during a day that is not a U.S. Federal holiday or Sunday. Orders made on U.S. Federal holidays or Sundays will ship within 72 hours of purchase.

 

We do not ship to hotels, motels, inns, hostels, or other temporary addresses because we cannot guarantee safe and timely delivery during your stay.

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Thanks again for making what could have been a complex and difficult international transaction really easy and stress-free!

-goldfro