Store and Bots
Q: After placing an order at the MTGO Academy store, will it be automatically delivered to me when I log into Magic Online?
A: No, MTGO Academy delivers orders manually during our store delivery hours.
Q: How do I receive my order after placing it?
A: All of our orders, except for Bot Credits and Paper Sets, are delivered within the Magic Online game client. For these orders, you will need to be logged into the program and by your computer during our store delivery hours.
Q: Who do I contact to pick up my order?
A: Currently, we have two delivery accounts (but only one should be online at a particular time): Academy_OnlineStore and Academy_OnlineStore2. Please contact whichever account is online and let them know your order number. Our deliverers will not deliver your order if you do not interact with them in chat. Sorry for any inconvenience.
Q: Can I buy cards from your website with event tickets?
A: No, sorry, at this time our website does not accept event tickets as a form of payment. If you’d like to shop with event tickets, you may try our bots!
Q: How long will it take to receive my order?
A: If you order during store hours, this will largely depend on the number of current orders and the size of your order. Typically, we try to deliver all orders within 10 minutes.
Q: I just ordered, but you are not online. When will I receive my order?
A: All orders outside of our store hours will be delivered during the next day if you are online to receive them. If a delivery person is not online for some reason (usually technical issues) during store hours, they will message you when they return. Due to the nature of Magic Online and internet connectivity, we regret that this may happen from time to time.
Q: How long do I have to pick up my order?
A: Generally, we will refund and cancel an order that is not picked up within 2 weeks, but orders can be cancelled prior at our discretion. Please, e-mail us at firstname.lastname@example.org if you have not been able to pick up your order within 1 week so that we may assist with any issues.
Q: How do I use your bots?
A: You can read how to use our bot chain within the Magic Online program here.
Q: It says that you have a certain number of a card in stock on your website, so why can’t I find it on your bots?
A: Our bots have a different inventory than our store, so occasionally we will not have a card in stock on our bots that we do have in stock on our website. However, cards that are in stock on both our website and bots generally have identical prices.
Q: Why do you not have a certain card for sale?
A: Usually we are just temporarily out of stock. Our stock is determined predominantly by what our bots buy, and we will be restocked when the bots purchase the card you’re interested in. We unfortunately have no wishlist reminders at the moment.
Q: The store does not have the x4 common or uncommon set that I am looking to purchase. Will you be adding it to the store, and if so, when?
A: For most Standard-legal sets, we add x4 common and uncommon a few weeks after the set’s release. Generally, we do not add common and uncommon sets for older expansions.
Q: Do you sell paper cards?
A: Yes, but currently we only sell paper sets, and in limited quantities. You can see what we have to offer here.
Q: I read that I need to verify my PayPal for large orders; what is needed to do so?
A: We ask for patrons with large orders to have their PayPal verified for our mutual protection. You can read about how to get PayPal verification by following the steps here. In addition to attaching a bank account, PayPal has a few other options that may be used for account verification. If you have any further questions, please contact PayPal customer support.
Log-in and Registration
Q: I registered an account but now I cannot log in anymore. What can I do?
A: Since October 2012, you only need one log-in to gain access to the main page and store. You can now login with either your username or the email you used to create your account. If you only had a store account with us prior to this date, we had to set your username to your MTGO username (you can change that anytime in the settings). For the transition to the more convenient login system, it was necessary to reset some of the existing passwords. If you cannot login anymore to the store or main page, please simply click on “forgot password” and create a new one. Now you should be all set! We apologize for the inconvenience but believe that the easier login procedure has been worth it.
Q: I have problems or get error messages when logging in or creating an account. How can I report it?
A: If you experience any irregular behavior when logging in or registering an account, please help us by making a screenshot with the error and sending a short description with it to info (at) mtgoacademy (dot) com. This will allow our technical support to work as quickly as possible to help you.
Q: Will I get spam or irritating emails when I sign up for your site? Are there any costs for me?
A: Absolutely not! We hate spam as much as you do, and we will never send you any emails or sell your data without your explicit consent. Registration is free and fast.
Q: How can get I get a picture of myself/my cat/my biceps/my girlfriend next to my posts when I comment on MTGO Academy articles and videos?
A: To do this, you must make an account at MTGO Academy, and also make an account at www.gravatar.com that uses the same email address as your MTGO Academy account.
Q: MTGO Academy’s Academy_Quizbot tells me I can get extra free cards each usage if I have registered an account at MTGOAcademy.com. Do I also have to join your clan? Why isn’t it working?
A: Having a registered account with MTGO Academy is free, and it should allow you to take an extra card each time you trade with Academy_Quizbot and guess correctly. (You are limited to one attempt per week.) You do NOT need to join our clan on Magic Online for this to work. However, be sure that you have registered an account on MTGO Academy and put your correct Magic Online screen name in the correct box when registering. When you trade the Quizbot on MTGO, this tells it that you’re a member of MTGO Academy! Thanks for registering!